Frequently Asked Questions

Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services. You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees. Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service. If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. Make sure to save a copy or picture of your Good Faith Estimate. For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call 800-985-3059.

Sessions range between $100 - $200, depending on time length of sessions. Sessions range from 30- 90 minutes. Out of Network Provider I am considered an Out of Network (OON) provider for most insurance companies. As an out-of-network provider, I have partnered with Mentaya to help my clients save money on therapy. Please contact me or use this tool below to see if you qualify for reimbursement for therapy services from Good...Better...Best You. Accepted Payments I also accept payment via cash, check, debit or credit card, Health Savings Account (HSA) or Flexible Spending Accounts (FSA) card, at the end of each session. LoveLand Vouchers I have partnered with The Loveland Therapy Fund and am accepting Loveland Vouchers. Therapy is a commitment that has it's best results if attended to regularly. Typically for the first few weeks, weekly sessions are suggested to allows for us to create a therapeutic relationship and begin to face the challenges presented. As you make progress towards the defined goals, sessions typically taper down in frequency or closes depended on your needs and choice. Yes you are investing your time and resources and the return is a well worth the lifelong change. You get what you put in. For the record, I'm all in if you are.

These quotes represent just a few of the many positive reviews that we have received for Onessa Robertson's work with BetterHelp. We don’t pay anyone to provide their review and they are all made voluntarily. Some people's experience receiving therapy with BetterHelp might be different. Written on Feb 18, 2024 after therapy with Onessa for 3 months on issues concerning stress, anxiety, addictions, relationship issues, family conflicts, trauma and abuse, grief, intimacy-related issues, sleeping disorders, parenting issues, self esteem, anger management, career difficulties, and coping with life changes Onessa has truly been an amazing resource to help me navigate hard life situations. I appreciate that she is also a black woman so there’s a level of understanding that is without explanation. I feel safe to be vulnerable and myself with her. I am extremely grateful for this resource and platform. Written on Jan 11, 2024 after therapy with Onessa for 1 month on issues concerning depression, stress, anxiety, relationship issues, intimacy-related issues, self esteem, anger management, career difficulties, coaching, and adhd She is the perfect therapist for me, she has helped me from my first session with her, very understanding and can depict what im trying to communicate. I know i can leave my session on a positive note. Very happy to have her as my therapist. Written on Nov 29, 2023 after therapy with Onessa for 4 weeks on issues concerning stress, anxiety, relationship issues, family conflicts, and self esteem. Onessa is an amazing therapist! She truly cares and I feel so comfortable opening up to her! I highly recommend her to help with any issue you might be struggling with! Written on Mar 20, 2023 after therapy with Onessa for 4 months on issues concerning stress, anxiety, self esteem, and coping with life changes. Listens without judgement. Has a uniquely calm presence & approach. Professional 100% but I don't feel I'm being analyzed. Doesn't invalidate feelings yet respectfully responds & provides feedback so as to prompt introspection & perspective consideration. Helps me pull back the layers to explore my whys & their possible origins. Suggests practical action items to make positive emotional & mental health progress. Onesaa is very skilled & patient. Would absolutely work with again. Written on Feb 28, 2023 after therapy with Onessa for 10 months on issues concerning depression, stress, anxiety, relationship issues, family conflicts, intimacy-related issues, and bipolar disorder. Onessa is a very supportive therapist, she is a great listener and she offers different views on situations which help to put things into perspective. During every session she offered me some new and creative resources that might be helpful for me. She is very respectful and creates a very safe environment so it was very easy for me to build trust towards her. She kept track of my progress and helped me to see and appreciate my achievements. I am very grateful for what she did for me. Written on Feb 23, 2023 after therapy with Onessa for 1 year and 2 months on issues concerning depression, stress, anxiety, relationship issues, family conflicts, intimacy-related issues, sleeping disorders, self esteem, and coping with life changes. I've been working with Onessa for a little over a year now, and she’s simply marvelous. I was pretty nervous about starting therapy, and while Onessa was just the second or third person I’d spoken to, I knew right away she’d be The One. So easy to talk to, patient, pushes the boundaries ever so gently at your pace, all while keeping things fun. Still have lots of things to work on but looking forward to doing it with Onessa! Written on Dec 16, 2022 after therapy with Onessa for 1 year and 1 month on issues concerning relationship issues. Onessa has helped me a lot over the past year. She is a skilled therapist with tools to help me and knows what's going on under the surface. Written on Oct 20, 2022 after therapy with Onessa for 3 months on issues concerning stress, anxiety, grief, and coping with life changes Onessa is an absolutely amazing specialist who helped me through a very rough patch in my life (the roughest I ever had). Not only was I able to get through it and feel better with her help, I also got some very useful thoughts and insights that will stay with me for a long time if not forever. Which is invaluable when you work with a therapist, as I see it. I come from a different culture and English is not my native language, but I always felt seen and heard by Onessa. If I ever need therapy again, I would love to keep working with her! Written on Oct 13, 2022 after therapy with Onessa for 2 weeks on issues concerning relationship issues, and intimacy-related issues Onessa has been a great help in helping me to challenge my beliefs and identify my blindspots. She is insightful and encouraging, respectful when calling me out on my problem behaviours, and most importantly is excited about helping me. Written on Sep 22, 2022 after therapy with Onessa for 3 weeks on issues concerning stress, anxiety, relationship issues, family conflicts, and ADHD. Onessa is the first therapist I’ve had who has been able to find the delicate balance between nurturing support and challenging my views. She never makes you feel rushed and I come out of every single session feeling like I’ve taken steps forwards. Written on Sep 20, 2022 after therapy with Onessa for 6 months on issues concerning relationship issues, grief, career difficulties, coping with life changes, and coaching. I do value professionalism, but perhaps even more when it's backed up with a feeling the therapist you're talking to genuinely care and actively listens in a way that makes you feel they got your best interest in mind. Onessa ticks all thease boxes and many more. Highly recommend her to anyone that feels the same. Written on Sep 09, 2022 after therapy with Onessa for 4 months on issues concerning relationship issues, self esteem, career difficulties, and coping with life changes. After spending a few months in therapy with Onessa, I have nothing but good things to say about my experience. She made virtual therapy easy, tangible, and most importantly valuable. Truly incredible journey, and looking forward to continuing to put into practice the tools I was given. Written on Aug 31, 2022 after therapy with Onessa for 11 months on issues concerning stress, anxiety, family conflicts, and ADHD I got extremely lucky being placed with an incredible therapist for my first go of talk therapy. Onessa has wonderful insight and intuition, and she is fantastically engaging and professional. My relationships and mental health are in a lot better shape since I began our weekly sessions. Written on Aug 28, 2022 after therapy with Onessa for 9 months on issues concerning depression, stress, anxiety, family conflicts, self esteem, and career difficulties Onessa has helped me immensely in understanding myself better. It was my first time ever being in therapy and she made it less intimidating than I thought it would be. Thank you for everything, Onessa. Written on Jul 07, 2022 after therapy with Onessa for 4 months on issues concerning stress, anxiety, relationship issues, trauma and abuse, self esteem, career difficulties, and coaching Onessa is great! She always meets me where I am, and helps me to see situations with more clarity. Grateful for her Written on May 05, 2022 after therapy with Onessa for 5 months on issues concerning relationship issues Onessa is an amazing therapist. I feel like she has a good understanding of what I need and can see things below the surface. She is very insightful and provides the proper questions to help guide me, and I have made a lot of progress since I started my sessions with Onessa. I feel like I’m on the right path to being the best version of myself with Onessa’s guidance! Written on Apr 26, 2022 after therapy with Onessa for 2 weeks on issues concerning stress, anxiety, relationship issues, family conflicts, grief, and parenting issues Onessa is a thoughtful, caring and highly competent therapist. Not only does she listen well, but she also guides the session with thought provoking questions. She's allows a bit of her personality to show while remaining professional. Her calm tone and openness make her easy to talk to. Written on Apr 25, 2022 after therapy with Onessa for 1 month on issues concerning depression, stress, anxiety, relationship issues, self esteem, and coping with life changes Onessa is a great listener. This is evidenced by her ability to effectively respond based on what is/has been said, rather than what may have been planned. She is easy to connect with...I highly recommend Onessa! Written on Apr 15, 2022 after therapy with Onessa for 3 weeks on issues concerning depression, stress, anxiety, relationship issues, family conflicts, trauma and abuse, parenting issues, self esteem, anger management, and adhd she is wonderful she listens to me and i feel so comfortable telling her anything! Written on Apr 14, 2022 after therapy with Onessa for 2 months on issues concerning family conflicts, and self esteem I have thoroughly enjoyed my therapy sessions with Onessa holds for me. She provides a safe and loving place for me to work through my healing, allow for reflection, and also is able to acknowledge me during my time of transition and very difficult life moments. Along with providing supporting coping mechanisms and sound resources for long-term change, I am really grateful for her practice and for the time and space she gives to me. Written on Mar 22, 2022 after therapy with Onessa for 3 months on issues concerning depression, stress, anxiety, addictions, lgbt, relationship issues, family conflicts, trauma and abuse, grief, intimacy-related issues, sleeping disorders, parenting issues, self esteem, and coping with life changes. Very helpful would definitely recommend. Written on Feb 10, 2022 after therapy with Onessa for 3 weeks on issues concerning depression, stress, anxiety, trauma and abuse, self esteem, and compassion fatigue. Onessa has been an integral part of my mental health journey. She is so open, understanding and receives everything I share with love, compassion and understanding. She is the reason I feel confident in my growth and don’t hesitate to share everything. I’m so grateful for Onessa’s expertise and insights. I could not recommend her enough to anyone else seeking help. Written on Feb 02, 2022 after therapy with Onessa for 2 weeks on issues concerning stress, anxiety, trauma and abuse, sleeping disorders, anger management, coaching, and compassion fatigue. Onessa is patient, smart, and kind. She's helping me work through my experiences as a BIPOC in a predominantly white culture. I appreciate that she guides me towards positive thinking when I have some pessimistic thoughts. Talking to her is like talking to a friend and confidant. I highly recommend her! Written on Jan 09, 2022 after therapy with Onessa for 2 months on issues concerning depression, stress, anxiety, grief, anger management, and coping with life changes I highly recommend Onessa. She is understanding, kind and extremely knowledgeable. She will help you understand and process your difficulties, while also helping you find coping strategies. You can be completely transparent with her and she will always make you feel comfortable. She is dedicated, cares and gives me hope. You will definitely make progress, with her help. Written on Nov 30, 2021 after therapy with Onessa for 2 weeks on issues concerning relationship issues Onessa has been really great so far, and I feel really comfortable sharing my thoughts and feelings with her because she’s non judgmental and very understanding. She asks the right questions too which put things into perspective for me. She’s also very kind and warm. Written on Nov 28, 2021 after therapy with Onessa for 3 weeks on issues concerning relationship issues Would highly recommend seeing her! She is very patient, empathetic, and understanding of your specific needs. She is thorough in her services and genuinely cares. Written on Oct 27, 2021 after therapy with Onessa for 2 weeks on issues concerning depression, stress, anxiety, relationship issues, trauma and abuse, intimacy-related issues, sleeping disorders, self esteem, and coping with life changes. She is very patient, I am very happy with her help and her professional perspectives. Written on Oct 24, 2021 after therapy with Onessa for 3 weeks on issues concerning depression, stress, anxiety, relationship issues, self esteem, anger management, and compassion fatigue. She’s a very wonderful person to talk to and understands all my concerns.